Privacy Policy

Effective Date: April 20, 2026

1. Information We Collect

We collect only the information necessary to provide safe and effective blood donation services.

Personal Information You Provide

This includes:

• Full name, date of birth, gender
• Phone number, email address, and residential address
• Blood group (if known)
• Donation history and eligibility-related information
• Responses to donor health screening questionnaires

Health and Donation Information

As part of the blood donation process, we collect and maintain health-related information required to ensure donor and recipient safety. This includes medical screening responses and donation records.

Such information is essential for ensuring traceability and compliance with medical and regulatory standards.

Automatically Collected Information

When you use the application, we may collect:

• Device type, operating system, and application usage data
• IP address, log data, and system activity

Location Information (Optional)

With your consent, we may collect location data to help you find nearby donation centers.

2. How We Use Your Information

We use your information solely for public health and service delivery purposes. This includes:

• Registering and managing your donor account
• Scheduling and coordinating blood donation appointments
• Conducting eligibility screening and ensuring safety
• Communicating important updates, reminders, and notifications
• Providing health-related information relevant to your donation
• Improving application performance and user experience
• Complying with legal and regulatory requirements

Health-related information may also be used to notify you of findings that could affect your health, consistent with global practices.

3. Legal Basis for Processing

We process your personal data based on one or more of the following:

• Your consent
• Public health responsibilities
• Legal and regulatory obligations
• The performance of a public service function

4. Sharing of Information

We do not sell or trade your personal data.

Your information may be shared only when necessary and in a controlled manner:

• With authorized EBTBS staff and healthcare professionals
• With partner hospitals and laboratories involved in transfusion services
• With trusted service providers supporting system operations (e.g., hosting, messaging)
• With government authorities when required by law

All third parties are required to maintain strict confidentiality and data protection standards.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure data storage and encryption
• Access controls restricting data to authorized personnel
• System monitoring and regular security assessments

While we strive to protect your data, no system can guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill its intended purpose and comply with legal obligations.

Due to the nature of blood donation services:

• Donor and medical records may be retained for extended periods to ensure traceability and safety in transfusion services
• Other personal data is retained only as long as required for operational purposes

7. Your Rights

Under applicable Ethiopian law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permissible
• Withdraw consent for optional data processing
• Request a copy of your data in a usable format

Please note that certain medical records may not be deleted due to regulatory requirements related to blood safety.

8. Cookies and Similar Technologies

The application may use cookies or similar technologies to:

• Improve functionality and performance
• Understand user behavior
• Enhance user experience

You can manage these settings through your device preferences.

9. Children's Privacy

This application is intended for individuals eligible to donate blood. We do not knowingly collect personal data from individuals below the legal age for blood donation without appropriate authorization.

10. Third-Party Services

We may use trusted third-party services for:

• Application hosting and infrastructure
• Analytics and performance monitoring
• Messaging and notification delivery
• Mapping and location services

These providers are required to comply with applicable data protection standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Where significant changes are made, users will be notified through the application or other appropriate channels.

Continued use of the application after updates constitutes acceptance of the revised policy.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

• Ethiopian Blood and Tissue Bank Service (EBTBS)
• Address: Addis Ababa, Ethiopia
• Phone: 251 118 27 53 25 / 8040 Toll Free Number
• Email: info@nbbs.gov.et / ebtbsebtbs@gmail.com
• Website: https://ebtbs.gov.et